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At Mailprotector, the Partner Success Specialist has a commanding understanding of our platform and uses that knowledge to help improve our partners’ businesses on a daily basis. Most of the day is spent interacting by phone and email with our partners’ and vendors' teams. On-boarding, billing, and even casual business advice are typical conversations. There’s also some knowledge base writing and documentation work as well as training and sales engineering. The essence of this role is sort-of a zen-like sherpa who guides our partners and users in all things Mailprotector.
This is not a traditional "tech support" role. There is a high level of partner engagement; you represent the face and the brand of our entire team on a regular basis so we require a strong command of interpersonal skills.
The Mailprotector team provides messaging security, encryption, and compliance to companies, non-profits, and governments around the world. We do this exclusively through a network of channel partners who rely on us for this mission critical application. We operate primarily from our headquarters in the historic Ivey's building on Main Street in Greenville, SC and our EMEA office on Midsummer's Blvd in the heart of Milton Keynes, UK.
If you think you might be a fit for this role and for our team then we’d love to talk. Please submit your resume and bespoke cover letter. We’ll be back in touch if we think there might be a reason to talk further.