Wisr Customer Success Associate

  • Customer & Community
  • Full-Time

Posted on March 22nd, 2020

Role: Customer Success Associate Company: Wisr Location: Cleveland, OH or Remote Minimum Experience Level: 2 years Salary: $40,000

Who We Are Wisr was founded in 2016 to bridge the growing rift between college education and successful job placement. Since then, Wisr has grown to support the full student lifecycle at 50 higher education institutions across the US. Leveraging over thirty years of collective experience in higher education technology, the Wisr team built a tool that connects all of an institution's stakeholders to put each student at the center of a web of mentors, academic advisors, and personalized support. We are seeking an experienced Customer Success Associate with a proven track record in developing deep customer relationships, driving product adoption, and identifying areas for upsell and expansion.

Perks and Benefits • Competitive salary • Fully remote with home office, internet, and co-working stipends • 100% employee health insurance coverage; 25% dependent coverage • 12 weeks paid primary caregiver leave, 4 weeks paid secondary caregiver leave • Stock options • Flexible spending account (FSA)

Responsibilities

What You’ll Do • Work with closely with customers from the moment they join the Wisr community and throughout their journey, from onboarding through renewal • Manage the technical and project portions of onboarding new customers • Support customers and end users, in partnership with CSMs and our VP of Customer Success, to ensure they are fully adopting and integrating Wisr products into their institutions • Provide guidance clear guidance in managing and monitoring customers to ensure their needs and any issues are resolved quickly • Create customer enablement materials such as articles, tutorial videos, webinars, and more • Act as a channel for customer feedback as they present their goals and needs to improve Wisr • Perform onsite or webinar-based training for customers, as needed • Work cross-functionally throughout the organization, communicating customers needs with engineering and product, ensuring support requests are resolved in a timely manner, and assisting Sales in setting up prospective customers for success • Be a strong advocate for your customers in higher education

Requirements

What You’ll Bring to the Role: • 2+ years relevant work experience in customer-facing roles for SaaS or higher education administration • Strong and polished communication skills, including written and the ability to present trainings • Self-motivation, proactive team player with remote experience preferred • Technical apptitude with SaaS and office suite products • Ability to manage multiple tasks and projects • Bachelor’s Degree or higher

Salary

$40,000

Location

  • 🇺🇸US-only
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