Olo Site Reliability Engineer

  • Devops & Sysadmin
  • Full-Time

Posted on April 3rd, 2019

Olo looking for an experienced Site Reliability Engineer (SRE) to support our team of software and infrastructure engineers. This position is more than actively monitoring a dashboard - you’ll work with smart, passionate engineers dedicated to innovation and experimentation while also delivering amazing products.

You will partner with Engineering and Product Managers to shepherd reliability and availability aspects of product and technology initiatives and help us sharpen our execution skills as we deliver an exceptional platform. Your focus will be on championing whole team reliability while building and maintaining solutions.

At Olo, Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run at scale, distributed, fault-tolerant systems. As an SRE you will ensure that Olo's applications both internal and external have reliability and uptime appropriate to end users' needs and a feedback loop focused on improvement while keeping a watchful eye on capacity and performance.

You can work at Olo’s headquarters in New York City’s Financial District or remotely from anywhere in the U.S. In fact, more than two-thirds of our engineering team is remote.


  • Practice sustainable incident response (on call rotation) and postmortems.
  • Brainstorm, define, and build collaborative monitoring solutions with members across multiple Development, QA, and Infrastructure teams.
  • Contribute insights across teams to help us improve or re-architect observability of existing systems to support scale and extensibility.
  • Constantly re-evaluate our observability tooling to improve architecture, knowledge models, user experience, performance and stability.
  • Maintain services in a running state once they are live by measuring and monitoring availability, latency and overall system health.
  • Directly influence an engineering culture of reliability, observability, and availability.
  • Contribute to new and existing compliance initiatives.


  • Interest in Operations concepts & technologies. (Automating Ops tasks using Ansible, CloudFormation, Packer, Salt Stack, and Terraform. This is not an Ops position, but we are engineering solutions to automate Ops workflows.)
  • Experience with monitoring systems like PagerDuty, Datadog, Sumo Logic, Raygun, and NewRelic.
  • Working knowledge of at least one of Jenkins, TeamCity, Octopus, App Service Plan, CodePipeline, CircleCI, etc.
  • You've been in the trenches building highly scalable, efficient, and resilient systems.
  • Must have senior level experience in defining and participating in incident response at the Production level.
  • Understanding of platform level concerns, such as configuration management, canary deployments, etc.
  • Obsess about learning, and champion the newest technologies & tricks with others, in an effort to raise the technical IQ of the team.
  • Software Development experience
  • Legally able to work in the U.S.

About Olo Olo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 250 restaurant brands. Olo’s enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded user interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing restaurant systems to help brands capture demand from on-demand channels such as branded website and apps, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use Olo to order ahead (SKIP THE LINE®) or get meals delivered from the restaurants they love. Customers include Applebee’s, Chili’s, Chipotle, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Red Robin, Shake Shack, sweetgreen, Wingstop, and more.

Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.

We encourage you to apply!

At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed in doing our part to move the needle.

Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!

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