Twilio Strategy & Operations Senior Analyst - Messaging Exchange

This job was found on Greenhouse

View original

Because you belong at Twilio

The Who, What, Why and Where

As the Senior Analyst for Messaging Exchange, you have a proven track record of excellence in coordinating and conducting analysis to impact results. You will act as a critical teammate, reporting to the Senior Manager of Strategy & Operations, taking on operational challenges and crafting analyses for fast paced strategic priorities.


Twilio is looking for a Senior Analyst who lives the Twilio Magic and understands how to be successful in a multi-faceted environment. They also possess: desire to be on the front lines of an emerging market segment at Twilio, owning data transparency for front-line teams and bringing insights to life. You enjoy out of the box thinking and developing scalable data solutions. Potential projects could include crafting algorithmic pricing tools, building systems to forecast revenue and profit trends or generating market elasticity recommendations. You will be a great addition to our team if you are proficient in data transformation, analysis and communication practices.  

  • Energized by a dynamic, high-growth environment; resilient in the face of challenges
  • Experience with SQL, Tableau (or another business intelligence tool) required
  • 5+ years shown experience in FP&A, biz ops, revenue strategy, strategy consulting, and/or operations.
  • History of making recommendations, not simply executing against a pre-established roadmap
  • Sufficient understanding of unit economics and their dynamics
  • Experience in highly quantitative fields including financial markets, commodities trading, telecommunications, advertising a plus a plus, but not required


This role will be an integral team member supporting an international team passionate about Twilio’s highest-spending and most sophisticated accounts. 

  • BE AN OWNER: You will own data architecture and build sales/partner tools that support operations of our Global Messaging Exchange team that empower our Supply and Demand teams
  • RUTHLESSLY PRIORITIZE: You will develop and iterate on Supply and Demand curve models to understand and improve the capture of market share while focusing on profitability
  • BE BOLD: You will lead all aspects of reporting and forecasting weekly and monthly P&L
  • DRAW THE OWL: Analytical rigor and critical thinking are a must, but you’ll also need to get into the details to drive real, sustainable impact


Twilio is a company that is empowering the world’s developers with modern communication tools in order to build better applications to maximize customer engagement. The Messaging Exchange team plays a vital role in building out and improving our customer base, bringing Twilio to developers, lines of business, non-profits and enterprises to make an impact on their services.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation, and we want you and your ideas to thrive at Twilio. Come join us!


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


Apply for this position