Muv.ac GmbH Customer support representative & office administrator (d/m/f) / 80%-100%

  • Customer & Community
  • Full-Time

Posted on April 11th, 2019

We create innovative solutions that revolutionize and improve the life of professionals in the sector of classical music. muvac stands for well done, reliable, creative and respectful. Our work is characterized by a deep respect for the arts and illustrates that we understand the business of classical music and the needs of the professionals.

Knowledge of the classical music sector and the realities of musicians and ensembles is therefore required for this position.

Job description

We are looking to recruit a new colleague to provide customer and administrative support.

This is initially a part-time role from 32 hours per week with the possibility to grow to full time.

We are looking for a positive colleague who is well-organised, hard-working and enthusiastic, as well as friendly and approachable. You have a keen eye for detail and an eagerness for planning and organisation. You should enjoy working with an international team with the ability to both collaborate and work independently.

Responsibilities

You will have two main areas to focus on: first is customer support (helping our users) and second is office administration (providing administrative support to the team).

Customer supportWe see our customers not as clients but as partners, working closely with them, building trust and meaningful professional relationships over time. We understand customer support as a key and very important part of the overall experience of working with our platforms and historically, this has been the part that our customers value the most, granting us with the highest marks.

We take support as a way to help and to measure the overall customer happiness. We use bad experiences our customers have to improve our products and processes, and turn that experience into a positive one. Our support team is a vital connection to our customers other members of the team don’t have, and we use that link to determine how to make our products better. We let people vent, and we understand their frustration. We stop and think to ourselves, “How can I make this person’s experience better?” Then if we can, we do it.

What’s required is a will to make people’s day better, to teach them how do to things, to surprise them with speed and accuracy and become leaders in the support industry. Ultimately, as you will manage the communication with our users, you should be able to act as the face and voice of our brand.

Office administration

Since we are a remote company and our team members work from many different places, there is no typical office scenario to take care of, but different tasks to undertake to provide the right support and ensure the adequate work efficiency of the team.

  • Manage agendas/travel arrangements/appointments etc
  • Sending of invoices and keeping track of the payments (in coordination with our tax consultant).
  • Processing expenses and invoices on behalf of the team and preparing monthly lists of expenses and invoices for our tax consultant
  • Coordinate team activities and operations
  • Submit timely reports and prepare presentations/proposals as assigned
  • Create and keep up to date the databases

Requirements

  • Knowledge of the classical music sector and the realities of musicians, promoters and ensembles
  • Excellent written and verbal skills in English and German
  • Not required, but a big big plus, other languages like Spanish or French
  • You are focused, courageous, open, committed and respectful
  • Autonomous, proactive and self-motivated work attitude and willingness to deal with daily changes and to operate “without a map”
  • Have an eye for detail, and one for beauty
  • Good computer skills
  • Hands-on mentality
  • Have an opinion. We value and expect your thoughts and input
  • Excellent written and verbal communication skills

What do we offer?

We are a startup with the ambition to change the way how the world of classical music works. By means of our present product we have already changed the way how auditions are organized. muvac is fully funded by the founders and an independent enterprise. Learn more about the company here: https://www.muvac.com/en/about-us

We have a flat hierarchy, and each and everyone of us contributes to the success of the company. There are no managers breathing down your neck, the company culture is respectful and friendly.

It won’t be a cake walk, but we sure will have some fun along the way.

Location

muvac is a remote company without headquarters, i.e. that our team members are located in different countries (Germany, Switzerland, Austria, France and Canada). Meetings, client contact and communication are usually accomplished online so you can be located virtually anywhere in Europe.

Our clients and the majority of the team are located in Europe. Please consider that your time zone should overlap at least 7 hours a day with Central European Time (Berlin time).

What do we look for?

muvac team members are curious, motivated, passionate, tenacious, autonomous, friendly, independent, collaborative, communicative, supportive and self-motivated. We would like to work with people interested in creating great products with love and appreciation to detail, from the things the user sees to the ones that are not seen.

Our ideal candidate

is well organized, loves helping people and has exceptional verbal and written communication skills. You should be a ‘people person’ with great customer service skills, with the ability to empathize and “read people” and situations. The ideal candidate will be competent in prioritizing and working with little supervision.

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