Zapier Director, Organizational Learning and Development

Posted on September 5th, 2019

Hi there!

We're looking for a Director to build out our Learning and Development programs and team here at Zapier. Zapier’s on a mission to make everyone more productive at work. Over 4 million professionals already use Zapier to save more time, but there are millions more to reach. We invest in our people, and this role will be integral in supporting and growing our team with resources and training at every level of the company.

If you’re interested in leading a culture of Learning and Development at a fast-growing and profitable SaaS company, then read on… 

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap and apply.

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

You’ve done this before. We’re looking for 10+ years of experience with hands-on course development, building out programs from scratch, and growing a team of effective educators.

You’re an educator at heart. You’re as excited to jump in and lead courses as you are to create programs and strategies. 

You’re a coach and a mentor. Our people are our most valuable asset. You come to work every day to inspire and develop your team just like you do for the rest of the company.

You think outside the box. You approach challenges from all angles and create unique solutions that best fit the goal. You’re passionate about delivering stellar content that marries the needs of our team with Zapier’s business objectives. 

You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier. 

You’re tech savvy. We use an assortment of apps and Zaps to run operations in our distributed environment. You’re comfortable picking up new tools, exploring the latest apps for productivity, and you’re excited to deliver content in the way that your team will best learn from it.  

You thrive in a collaborative environment. You’ll work alongside leadership across teams to define the needs of the organization and gaps where L&D can make an impact. 

Things You’ll Do

  • Work alongside our People Team to identify needs for new training and initiatives.
  • Design and deliver new learning content for individual contributors, managers, and leadership on leadership development, succession planning, career management, interpersonal skills, communication, and more.
  • Build new programs to support our OKRs., as well as iterate on our Growth Framework and other initiatives around employee growth.
  • Define metrics for success and then hold yourself and your team accountable to them.
  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

About Zapier

Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: Remote

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.


  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

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