Twilio Director, Organizational Development

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Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Director of Organizational Development to build and lead a high performance organization development team and practice for the company. Through deliberate organizational development and change management leadership, support, and guidance,  this person will enable the business and the people function to evolve more quickly and help to ensure Twilio gets better with scale.  Reporting the head of talent management, this person will set the vision and strategy needed to manage change across Twilion to further increase organizational effectiveness and performance. They will partner with HR and business leaders in the organization to facilitate large-scale, systemic changes to increase engagement and productivity. They will oversee the development of change management programs and plans to ensure the effective delivery of targeted, strategic initiatives across the company.


Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of building and leading OD organizations.  They also have:

  • 12+ years of experience in organization development, organization effectiveness, and/or change management.
  • Demonstrated ability to develop talent and build a high performing team.
  • Expert knowledge in organizational change management or operational readiness consulting with a track record of leading successful change management projects
  • Strong business sense and ability to align change management approach to business needs, particularly for rapid growth, fast paced technology businesses
  • Ability to enroll leadership support and engagement and influence employee desire to adopt changes
  • Excellent communication, collaboration, influencing, and problem-solving skills
  • Highly flexible, self-directed, and adapts well to change and accelerated timelines.
  • Master's degree in organizational development/organizational behavior. Related experience considered in lieu of education.

As the Director of Organizational Development, you will live the Twilio Magic values:

  • DRAW THE OWL: Define guiding change management strategies, activities, stakeholder management, leadership alignment, and change impact assessments
  • WRITE IT DOWN: Develop program, tools, processes, and methodologies related to change readiness and change management 
  • BE AN OWNER: Oversee the effective and successful development of change management programs and plans for key company priorities and initiatives; coordinate external support as needed when change efforts require specific areas of expertise and experience to deliver desired outcomes
  • EMPOWER OTHERS: Develop vision and strategy to enable HRBPs to be effective change agents throughout the organization, positively influencing change efforts locally
  • BE BOLD & BE INCLUSIVE: Build, manage, and support an effective OD & Change team


The Talent Management team is a vital part of Twilio's continued growth. We work closely with leadership and management across the organization to develop Twilio’s most important resource: our people. Now that we are an increasingly diverse, distributed and complex workforce, our work is even more critical as we work to provide predictable, stable, scalable, and impactful development opportunities to the entire organization. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 


Denver/Boulder Metro:

Tier 4 base salary range: $146,240.00 to 201,080.00

Rest of Colorado:

Tier 5 base salary range: $137,100 to $188,513.00

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks
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