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ReCharge Payments Technical Support Engineer ll

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Overview

In a Support Engineer ll role based remotely in our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.

What You'll Do

  • Live by and champion our values: #day-one, #ownership, #empathy, #humility.
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants.
  • Communicate clearly in writing to both technical and non-technical people.
  • Document and build new tools to improve support flows.
  • Identify patterns, recommend improvements, and filter out unimportant issues.
  • Author documentation for our customer-facing Help Center.
  • Assist with successful on-boarding of new customers.

What You'll Bring

  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving: an excitement for a tricky problem or a new challenge
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • An exceptional eye for detail and excellent organizational and communication skills
  • Ability to work remotely and desire to make an impact at a high growth company
  • Excellent customer service and English fluency (written and spoken)
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability to work flexible shifts

Who We Are

Since 2014, ReCharge has helped over 15,000 merchants launch and scale their subscription business. Be it a curated monthly box, recurring necessities or access to exclusive perks, ReCharge powers billions of dollars in annual processing for nearly 30 million consumers. Our remote-first team of 250+ is building the future of subscription commerce. Come join us on our mission to connect and empower the world through payments. 

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ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment. 

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