SOCi Product Manager

  • Product Management
  • Full-Time

Posted on May 16th, 2019

About Us:

SOCi is an award-winning social media and reputation management platform for multi-location brands and SMB agencies. We are growing fast - coming close to 100 people now, we were ranked 60th in the Inc5000 list of fastest-growing private companies in the United States in 2018 and 3rd in San Diego. We are looking for an experienced Product Manager to help us manage and expand our growing product portfolio. As a new Product Manager in SOCi, you would be paired with an Engineering Director and up to 9 engineers that you would work closely to continue to refine and build out sections of our SaaS platform, either around our presence (content management), care (reputation and engagements) or growth (ads) product lines.

OPEN TO REMOTE CANDIDATES IN NORTH AMERICA

Responsibilities and Requirements

  • Maintain an ordered list of backlog based on priority for bugs, issues, and features (backlog grooming)
  • Develop user stories and functional specifications for top items in the backlog (spec'ing)
  • Work with Engineering Director and Technical Leads to refine technical specifications for new features and products
  • Continually clarify product requirements and work closely with engineering teams on a daily basis
  • Review and sign off on all product changes after they have been developed to ensure they match original requirements
  • Solicit product feedback from internal (sales, CS, executive) and external (customers) stakeholders to expand product backlog
  • Evaluate and report on product usage metrics on a regular basis to validate prior decisions and inform backlog grooming activities
  • Ensure new products are complete and user-friendly such that they are easy to grasp and use
  • Ensure adequate documentation and communication exists for product changes (in-app tutorials, product emails, knowledge base articles)
  • 2+ years experience working in Product Management 
  • Start up experience desired
  • UX/ Frame working knowledge desired

What's SOCi's culture like?

Our primary driver is professional growth and learning, coupled with a desire to help our customer succeed. We have tons of books lying around the office, we focus heavily on individual mentorship and guidance, peer feedback and are always pushing ourselves and each other to the next level. We're huge on collaboration - mobing/swarming to solve problems either as individual engineering teams, or even Product/Engineering/Design leaders mobing to work out the best new product approach. We focus on moving fast, learning fast, and not looking back.

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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