GitLab UX Researcher, Secure

Posted on February 7th, 2019


  • Deeply understand the technology and features of the stage groups to which you are assigned.
  • Proactively identify generative user research projects within your stage groups, and engage the UX Research Manager/Senior UX Researchers for guidance and/or collaboration.
  • Facilitate evaluative research studies and support UX Designers in the creation of strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
  • Evangelize research. Share user insights with the broader organisation and externally in creative ways to increase empathy.
  • Actively contribute to UX Research processes, documentation and repositories.
  • Assist in the maintenance and promotion of GitLab First Look

This position will work on Secure features.

Success Criteria

You know you are doing a good job as a UX Researcher when:

  • You collaborate effectively with UX Designers and Product Managers.
  • You can quickly build rapport with GitLab's users.
  • You contribute ideas for feature improvements based on your research findings.


Must Have

  • 2+ years experience with user research.
  • Experience integrating user research into product designs.
  • Excellent planning and organisational skills with the ability to manage multiple competing priorities.
  • Share our values, and work in accordance with those values.

Nice To Have

  • Experience working for a tech startup.
  • Experience working with a remote team.
  • Enterprise software experience.
  • Developer platform/tool industry experience.
  • Degree in psychology, human factors, human-computer interaction or related field.
  • Passionate about/experience with open source tools.

Application Guidance

When submitting your application, please include a covering letter detailing why you think you are suitable for this position.

Hiring Process

  • Selected candidates will be invited to schedule a 30 minute screening call with our Global Recruiters.
  • Candidates will be invited to meet with the UX Manager, Research for 60 minutes. During this interview candidates must be prepared to share examples of 2 projects they’ve delivered, including their end-to-end methodology.
  • Candidates will be invited to meet with a UX Designer.
  • Candidates will be invited to meet with the UX Director.
  • Finally, candidates may be asked to schedule a 50 minute interview with our CEO.
  • Successful candidates will subsequently be made an offer via email.


Apply for this Position