GitLab UX Researcher, Enablement

Posted on February 7th, 2019


At GitLab, UX Researchers collaborate with our UX designers, front/backend engineers, product managers and the rest of the community to assist in determining what features should be built, how they should behave, and what the priorities should be. User Experience Researchers report to the UX Manager, Research.

All UX Researchers are responsible for:

  • The upkeep and promotion of GitLab First Look.
  • The development and upkeep of the UX Research sections of the handbook and the GitLab Design System.
  • Writing blog posts and responding to comments about GitLab’s user experience.

A UX Researcher is able to undertake all forms of research. They lead on research initiatives and are capable of working independently.

  • Understands and has experience of a wide range of research methods. Knows when to use those methods and how to apply them correctly. This may include, but not be limited to: usability testing, user interviews, card sorts, tree tests, surveys, competitor analysis and diary studies.
  • Leads progressive, iterative research across milestones.
  • Employs robust methods to analyze and synthesize research data.
  • Translates research findings into actionable recommendations in conjunction with UX Designers and the Product team.
  • Challenges assumptions, ensures UX Designers and the Product team action findings from users.
  • Instigates and suggests research projects based on the needs of UX Designers and the Product team.
  • Participates in product discovery. Helps to generate ideas for features and improvements.
  • Creates research deliverables such as personas, customer journey maps, etc.

This position will work on Enablement features.

Success Criteria

You know you are doing a good job as a UX Researcher when:

  • You collaborate effectively with UX Designers and Product Managers.
  • You can quickly build rapport with GitLab's users.
  • You complete all research you have committed to within a milestone.
  • You contribute ideas for feature improvements based on your research findings.


Must Have

  • 2+ years experience with user research.
  • Experience integrating user research into product designs.
  • Excellent planning and organisational skills with the ability to manage multiple competing priorities.
  • Share our values, and work in accordance with those values.

Nice To Have

  • Experience working for a tech startup.
  • Experience working with a remote team.
  • Enterprise software experience.
  • Developer platform/tool industry experience.
  • Degree in psychology, human factors, human-computer interaction or related field.
  • Passionate about/experience with open source tools.

Application Guidance

When submitting your application, please include a covering letter detailing why you think you are suitable for this position.

Hiring Process

  • Selected candidates will be invited to schedule a 30 minute screening call with our Global Recruiters.
  • Candidates will be invited to meet with the UX Manager, Research for 60 minutes. During this interview candidates must be prepared to share examples of 2 projects they’ve delivered, including their end-to-end methodology.
  • Candidates will be invited to meet with a UX Designer.
  • Candidates will be invited to meet with the UX Director.
  • Finally, candidates may be asked to schedule a 50 minute interview with our CEO.
  • Successful candidates will subsequently be made an offer via email.


Apply for this Position