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Because you belong at Twilio
The Who, What, Why and Where
Twilio is seeking a Manager for our award-winning Developer Education team who will help us achieve our mission: to challenge and empower developers to build the future of communications.
This position will lead a portion of the team that owns Twilio’s technical documentation program, a crucial part of our developer relations strategy and our business overall. You will lead a hardworking team of technical educators and provide mentorship and development. A key part of this role is to advocate for the experience and administration of the twilio.com/docs web property. You’ll work alongside the Brand Engineering team to drive vital UX and platform improvements to contribute to the overall strategy and measurement of Twilio’s docs program!
Twilio is looking for a leader who lives the Twilio Magic and has experience developing interdisciplinary, distributed teams. We recognize that this role is fairly unique, and so we don’t expect any individual candidate to be flawlessly qualified. With that in mind, here are the most important qualities we’re looking for in candidates:
No role can be encapsulated in five bullets, but we feel these are the most important responsibilities of this position, mapped to The Twilio Magic:
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.
This is a position based anywhere in the US. You will be given the ability to work from a local Twilio office, co-work with others or work from home. You can enjoy our incredible perks: monthly book reimbursement, monthly wellness reimbursement, monthly All Hands and more.
Our entire developer marketing organization has a strong remote culture and is remote by default. Most of the people you will manage will not be based in a Twilio office. We also, however, believe in the importance of meeting in person a few times a year. For this role we also believe some occasional time in the field at a community event is useful experience. Between those two activities, you should expect to travel domestically 1-2 times per quarter and internationally 1-2 times per year (once COVID-19 is behind us).
We also believe that in order to do this job well, you need a balanced work and home life. We offer generous PTO. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
$146,240 - $201,080
Rest of Colorado:
$127,960 - $175,945
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Reimbursement Programs & Stipends