Pindrop solves tough problems and invents new ways to secure the voice channel using data and audio science in the cloud. We are looking for a Voice Interface Designer to help our customers build delightful voice interfaces using Pindrop's Authentication product. If you’re passionate about making voice the world’s primary computing interface, we’re looking for you.
what you'll do
- Analyze call flows and identify opportunities to improve the customer experience using Pindrop’s Authentication capabilities
- Create call flow diagrams and voice user interface specs for speech and DTMF IVR applications
- Conduct usability testing of call flows and leverage iterative principles to constantly improve your designs
- Work with the Authentication Product and Engineering teams to maximize Pindrop’s impact within the call center
- Support Sales and Customer Success in the creation of call flow documentation and materials to showcase Pindrop’s Authentication capabilities and demonstrate value to our customers
who you are
- 5+ years voice interface design or relevant experience
- Deep knowledge of IVR platforms and call flow design
- Experience creating VoiceXML 2 or 2.1, including SRGS and SSML
- Experience with emerging voice platforms such as Amazon Echo ideal
- Agile methodologies knowledge helpful
- Prior experience in a start-up environment strongly desired
- Proven track record of successful and timely product delivery and of driving technical innovation
- Ability to deal with ambiguity in a fast-paced dynamic environment
- Strong communication skills, both inward and outward
- BS in CS, EE, Linguistics or relevant discipline
what we offer
As a part of Pindrop, you’ll have a direct impact on our growing list of products and thus the future of security in the voice driven economy. We hire great people and take care of them. Here’s a snapshot of benefits we offer:
Recognized top employer
- Health plans and 401k
- Continued education budget
- Flex schedules
- Best in class tools
- Paid commuter options
- Fun outings to celebrate our accomplishments as a team
- All the good karma you can rack up for fighting bad guys (our conference rooms are named after the ones we’ve busted)
who we are
Pindrop is a company founded on research and continues to innovate new ideas to market. Our solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust. Pindrop products secure the future of voice, making technology more human from the call center to IoT devices.
what we live by
Pindrop is driven by our DEPTH values. These are reflected in our goals and the base of our team’s peer awards.
Act with Deliberate urgency.
Create Evangelical customers.
Passionate about the fight.
Playing for the Team.
Make Hard easy.
Pindrop is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status; and will not be discriminated against on the basis of disability.
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