Twilio Program Manager, Sales Operations

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Because you belong at Twilio

The Who, What, Why and Where

Twilio and it’s Go-To-Market organization are growing at a rapid pace, and we are looking for a Program Manager to help us build and scale innovative listening posts and feedback loops that increase partner engagement and accelerate benefits realization for GTM initiatives. This role will work closely with other program managers and platform managers across Sales Operations to manage and communicate roadmaps for operational changes to our sales systems, tools, and processes in order to empower sales rep readiness, adoption and success.


The ideal candidate is a natural change agent who is passionate about motivating others and advocating on their behalf to drive forward improvements and innovation. You’re a great fit for this role if you enjoy working in fast-paced environments and connecting the dots between people, processes, and technology.

You’re skilled at synthesizing complex information, engaging stakeholders, building consensus, and driving collaborative change management processes. You solicit diverse perspectives to brainstorm bold ideas for solving complex problems, unlocking efficiencies, and broadening impact. You have experience managing the development lifecycle from ideation to adoption and are familiar with design thinking.

You also have:

  • 7+ years of program/product management or progressive project management experience
  • 3+ years of experience with implementation (design, configuration, deployment)
  • Proven ability to work in a matrix-style organizational structure to motivate and influence others
  • Experience leading cross-functional prioritization sessions and mapping stakeholder feedback to project backlogs and roadmaps
  • Experience defining business requirements and assessing change impacts
  • Excellent interpersonal communications skills with experience translating technical concepts for non-technical audiences
  • Strong knowledge of Salesforce best practices for high user engagement and value
  • Salesforce Certified Administrator or Developer a plus
  • Sales Operations experience a plus


In the near term, you will help us launch our first Idea Exchange - a new application that will enable us to crowd source, centralize and prioritize project requests from partners across our GTM organization. You will also help drive our Voice of Sales program, mapping partner feedback to Sales Efficiency backlogs and leading prioritization sessions to ensure that our roadmaps reflect the top wants and needs of our sales teams. In the longer term, you will help us increase partner input and collaboration on key GTM projects by building custom enhancements to our application lifecycle management system. To accomplish these goals, you will work closely with other program managers and platform managers across Sales Operations, engage directly with our reps, and partner with other GTM Ops teams.

As a Program Manager in Sales Operations, you will live the Twilio Magic values:

  • BE AN OWNER: Embrace and take ownership of business problems by being resourceful and transparent. Take initiative to discover and analyze root causes, proactively identify risks, propose creative solutions and make data-driven decisions.
  • WEAR THE CUSTOMER’S SHOES: Be an ambassador to the field in matters of sales rep experience and adoption of programs. Be the voice of sales reps and advocate on their behalf to get top needs and wants heard, understood, and prioritized.
  • WRITE IT DOWN: Translate project requests and ideas into persona-based epics and user stories with acceptance criteria and success metrics. Author and publish sales-facing roadmaps and related communications that promote awareness for upcoming changes.
  • RUTHLESSLY PRIORITIZE: Analyze the needs and wants of various partner groups and identify the most critical demands based on business value. Help identify MVP solutions and shepherd progress through phased rollout plans to ensure all business requirements are met.
  • DRAW THE OWL: Identify measurable insights amidst ambiguity. Highlight opportunities and impacts to operational processes and make recommendations to Sales Operations teams on process improvements.
  • BE INCLUSIVE: Develop an intimate understanding of different supporting teams for the GTM org, their objectives and concerns. Invite a variety of perspectives to participate in the development process and ensure that solutions are designed with each impacted partner group in mind.


The Sales Operations team is crucial for the success and scalability of our Go-to-Market efforts. We are the custodians of the systems, processes, and data that powers day-to-day interactions across the sales organization and lays the groundwork for future initiatives. We created this role because we are looking to evolve our team to focus from shipping out features and projects to driving programmatic outcomes. We want our sales reps to be empowered through our work and this role is a key part in making that happen.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio!


We employ diverse talent from all over the world, and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.


Denver/Boulder Metro:

$99,840.00- $120,00.00

Rest of Colorado:

$87,360.00 - $109,200.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks


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