elastic Specialist, Customer Advocacy - EMEA

Posted on August 7th, 2019

At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We unite Elasticians across 35 countries (and counting!), 18 timezones and 30 different languages into one coherent team, while the broader community spans across over 100 countries.

This Marketing Specialist, Customer Advocacy, will be part of our Marketing team and will be a key contributor to our customer advocacy programs and efforts in the Europe, Middle East, and Africa (EMEA) region. They will be the team’s primary point of contact for all customer stories, references, and advocacy efforts across Central and Eastern Europe, working with our Field Operations, Business Development, and Marketing colleagues to build out a pipeline of stories that meet our identified corporate and team priorities.

We are a highly collaborative, grass-roots and cross-functional company. To thrive, you will have a capacity to quickly learn and understand our sophisticated product offerings and have the empathy and passion for finding and nurturing customer advocates to succeed in their companies, connect with their peers and build positive relationships with each other and the various teams at Elastic.

What You Will Be Doing:
  • Pursuing inbound customer story requests in partnership with the Field Operations and Regional Marketing teams
  • Sourcing and preparing external speakers for Elastic{ON} Tour and Regional (Field) Marketing events in the Central EMEA region. Traveling to such events will be a part of the role in order to provide in-person support for our speakers as well as to capture additional stories from attendees
  • Partnering with team and regional leadership to develop and execute on an overall plan to capture local customer content, including production of customer success stories, guest blogs, video testimonials, and webinars in their respective local language
  • Copy-editing & reviewing customer story web and collateral for production
  • Partnering with our Social Media team to promote customer reference content through our social channels
  • Acting as our primary point of contact for our reference program for the Central and Eastern EMEA region, ensuring all reps are trained on executing monthly reference nomination goals
  • Helping generate content for internal/external field operations collateral based on customer stories
  • Working with cross-functional marketing teams to assist where needed (including event preparation and production)
  • Using professional experience; applies best practice principles to deliver encouraged outcomes. Demonstrates a solid understanding of area of specialization; resolves a wide range of issues in creative ways. May propose changes to processes or suggest new ones.
What you Bring:
  • At least 4 years customer-facing marketing and communications experience in the B2B enterprise software space, preferably in open source, data, search or analytics
  • Ability to establish strategic level customer relationships, and deliver exceptional account-based reference acquisition, creation and promotion plans
  • Crystal clear communication skills in all forms
  • Demonstrated ability to work in a team-oriented, fast-paced, distributed and dynamic environment
  • Good understanding of content marketing, customer advocacy, demand generation, and the sales processes
  • Experience working with software customers in a variety of industries such as financial services, healthcare, technology, automotive, manufacturing, retail, and more
  • Familiarity with technology tools that support customer marketing programs and processes
  • Knowledge of a variety of sales methodologies including open source and proprietary technology and business value or solution selling
  • Excellent teamwork, organizational and project management skills
  • Ability to research and learn about a wide range of customer marketing topics
  • Attention to detail while exhibiting phenomenal creative and critical thinking
  • Efficiency and expediency under pressure while keeping a friendly and open demeanor
  • Bi-lingual in English and either German, Polish, or Russian. Spanish and/or Italian fluency would be a huge bonus!
Bonus Points:

If you have a passion for our particular business (Search!) and love the community-driven aspect of our company, our customers and employees we’ll get along well. If you know a lot about data platforms, customer reference tools and systems, analytics and business value selling we’ll jump for joy. Make sure to tell us about that in your cover letter.

Additional Information

We're looking to hire team members invested in realizing the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.

  • Competitive pay based on the work you do here and not your previous salary
  • Equity 
  • Option to work 100% remotely or from major office in Europe
  • Global minimum of 16 weeks of paid in full parental leave (moms & dads)
  • Generous vacation time and one week of volunteer time off

How to Apply:
Send us your resume and provide a cover letter introducing yourself and telling us why you’re interested in Elastic and this role. In the cover letter also include a sentence or two about what you think of Our Source Code.

Our search might be focused in certain areas, but we are looking for great talent across the globe/region and we will consider candidates that are not residing in the locations listed below.

Target locations: EMEA Central - Amsterdam, Berlin, Zurich or southern Europe

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

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