Twilio Globalization Sr. Program Manager

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The Who, What, Where and Why

Who?

Twilio is seeking a Globalization Sr. Program Manager that will act as a go-to person for translation and localization efforts, coordinating programs across Brand, Campaigns, Field Marketing & Product Marketing teams. This is an exciting role for an individual to set the localization strategy and build the practice on a global scale. This person will own day to day operational issues and requests, document processes, manage our global translation vendor and recommend optimization where needed. The ideal candidate brings expertise in localization and digital marketing, fluency working with translation platforms, and most importantly a passion for teamwork and collaboration.

Knowledge & Skills:

  • 5+ years experience in a globalization or localization role.
  • 5+ years of program management experience (or in a similar function).
  • Experience and/or implementation of localization and CMS systems (e.g. Wagtail, Mantra).
  • Experience managing localization vendors on a global scale.
  • Understanding of SEO best practices.
  • Excellent verbal, written and visual communications skills; polished interpersonal and influencing skills.
  • Highly organized, detail-oriented and collaborative - a real team player.
  • Energetic and self-motivated.
  • BA / BS or equivalent working experience.

What?

Marketing departments depend on individuals that have an operational mindset and come to rely on their Program Manager to ensure all parties are aligned with the prioritized work.  

Expected Duties: 

  • Be an expert in the field of global translation and passionate about building processes that can scale to meet the needs of a high growth organization.
  • Support our localization infrastructure, including systems and processes, vendor and budget management, etc.
  • Design, implement, and oversee localization operations, onboarding tools (e.g. JIRA) to accelerate time to market.
  • Liaise between corporate and international stakeholders to oversee international digital projects (multimedia, campaigns, product launches, local promotions).
  • Build out quarterly roadmaps through dynamic vendor management, delivering consistent quality and upholding industry best practices.

Where?

This position is currently considered remote, but when possible be based in our San Francisco office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

Why?

Twilio is fueling the future of communications, and our brand already attracts thousands of developers every day. It’s up to the Marketing team to create the market, deliver an amazing customer experience, and fill the funnel for our high-performing Sales team. Your insights, ideas, and leadership will carry Twilio to the next level of our already-accelerating trajectory.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Salary Range: $106,080-$132,600

Rest of Colorado:

Salary Range: $99,840-$124,800

Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

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