Posted on May 31st, 2019
Location: Remote with preference given to candidates between UTC-8 and UTC+2
Hypothesis is seeking a Customer Support Engineer to join our product delivery team and lead our work to help our users and partners use Hypothesis successfully. This role combines the activities of user support, support engineering, and documentation to ensure Hypothesis technologies and services are supporting our vision of a world where annotation is as common as comments, but more useful and engaging. Join us as we extend what the web can do.
Hypothesis is a small nonprofit with big aspirations. We work with publishers, educators, journalists, and scientists to unlock new capabilities and workflows on the web.
We are a diverse, supportive, highly collaborative, 100% remote team of technologists, educators, scientists, and business people working together to bring new capabilities to the web. We code in the open (our repos are public and liberally licensed) and help drive standards for annotation. We communicate via Slack, video chat, GitHub, and Google Docs across 8 time zones.
In this role, you will take ownership of ensuring people and organizations are successful and satisfied using Hypothesis. This includes, but is not limited to:
This role reports to the Engineering Manager.
You are someone who loves problem solving. You value simplicity over complexity. You take great satisfaction in helping others be more successful and productive and wouldn’t think to move on without documenting your work so 6-months-from-now you (or anybody else for that matter) can drop back in and understand it.
Skills and experience you possess:
You will be successful at Hypothesis if you:
Does this sound interesting? Drop us a line to tell us what about this role intrigues you and why you think you would be great for Hypothesis. Resumes are helpful, but so are examples of your recent work. We can’t wait to hear from you!
If you want to apply or ask questions before applying, please contact us at [email protected]
Hypothesis is proud to be an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, citizenship, gender identity or expression, sexual orientation, age, marital or family status, veteran status, or disability. If you have a disability or special need that requires accommodation, please let us know.