What We Do
Simply put, we make websites easier to use. Through a scientific method of determining which site improvements result in actual performance improvements, we replace the old way of designing sites through gut feel and management opinions with designing sites through data. Tactically speaking, clients come to us for both strategic direction and to supplement their internal teams.
Director of Optimization
As a Director of Optimization at Cro Metrics, you will be a player/coach overseeing a team of people who are hybrid product manager, strategic thinker, account manager and data analyst. Your primary role is to enable our product managers to be successful. With your passion for helping your team be successful combined with your agency or client-facing experience, you’ll be able to quickly gain the respect of your team in showing them how it’s done while also helping them to develop the skills they’ll need to grow in their own careers. Product Managers spend much of their time interfacing with clients, designers and engineers. On the client side, our Product Managers must be able to generate data-driven ideas that will improve revenue and other key metrics on client websites while being rooted in better understanding what the customer wants.
Our PMs lead all A/B testing and personalization experimentation for the client, which includes the following:
- Partnering with the client for the ideation, prioritization, road-mapping, design, and approval process for all hypotheses generation and experimentation
- Diving deep into the results to deliver the data story, learnings and recommendations from the experiment
- Collaborating with a remote team of engineers, designers and other PMs to support experiment ideation and execution
- Managing all aspects of the client relationship from daily experiment monitoring to kicking off the renewal process to evangelizing the value of Cro Metrics
The director must be able to do all of these things on their own, and be focused on enabling their team to level up their skills. Expect about 10% travel as you visit key accounts regularly.
In addition, as a Cro Metrics team member, you will:
- Support the professional growth of the team through leading and/or participating in ongoing training, e.g. book club
- Engage in non-client related activities that help grow our business, e.g. writing the PM job description or delivering hypotheses and mock-ups for a sales deck
- Actively participate in our remote culture
If you don’t have previous management experience, an individual contributor role at Cro Metrics might be a possibility. The type of individual contributor who will succeed in this role is strongly correlated with prior management experience since the type of client problems you encounter require solutions that leverage both the client and internal teams typical of strong internal product managers who need to influence teams that don’t report to them.
Who we’re looking for
Our most successful candidates have the following skills/experience/traits:
- Lifelong learner
- 10+ years of professional experience working in digital product management. Some experience working with customers either as part of an agency or significant time freelancing is required. Familiarization with Optimizely is a bonus.
- 5+ years experience managing others. This is primarily a people management position, and you will have a team of high performers, so enabling your team should be the primary reason you’re interested in this job.
- Demonstrated extremely strong presentation and communication skills.
- Passion for using data to improve user experiences
- Built and delivered product roadmaps full of winning and losing ideas
- Hands-on experience analyzing digital business data to inform decisions and plan strategically
- Worked cross-functionally in a highly collaborative environment, preferably in a remote capacity
- Genuinely like working with clients and their distributed stakeholder groups
- Love product strategy, but obsessed with the details on execution
If you have questions as you go through this, make notes and if we haven’t answered them by the end, feel free to email firstname.lastname@example.org.
Our positions are fully remote and to ensure compliance with all applicable labor laws, are open to U.S.-based applicants only. In general, we are not hiring in Washington state, Oregon state, San Francisco, New York, or New Jersey as it is difficult for distributed companies like ours to hire in those locations.
- Matching 401k on the first 4% of income subject to a 3 month waiting period.
- 100% remote, continue to work from where you are based. (However, this doesn’t mean ultimate freedom, this is a full time job where you get to work from where you live.)
- Liberal vacation policy, annual all hands workcation.
- All the professional gear you need to be successful (e.g. macbook, monitor, and noise-cancelling blackwire headset)
Read more about our culture and core values on our culture page
and our main jobs page.
A unique hiring process – we pay you to interview
We’ve found that the best candidates shine most when they are able to participate directly with the team and show their skills in action. This does require some work from you, so we’ll pay you to join the team during a “paid interview”.
Assuming your submission exceeds expectations, we will reach out to schedule a few informal conversations with our team to learn more about you, and provide an opportunity for you to ask questions of us. If all goes well for both you and CROmetrics, we will hire you for a paid interview where you start working with us for up to two weeks (~15 hours max) as a 1099 contractor. This can be done on the side of your current full-time job so there is less risk to you. If both parties like working together, we expand the relationship into a full time W2 role. If not, we go our separate ways and both sides “won” in the deal.