Zenkraft Customer Support Representative

  • Customer & Community
  • Full-time

This job was found on RemoteOk

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Zenkraft is hiring!

We’re looking for an applicant who can provide first level technical support to our customers. Zenkraft is the preferred integrator for FedEx, UPS, USPS, and 70+ other global shipping carriers. Zenkraft’s customer portfolio includes small start-ups to some of the largest global companies, including Tesla, Lenovo, and Fitbit. This is a great position for someone who is looking to work with a fast-growing SaaS company yet work from the comfort of their own home. You will work closely with our Sales and Technical teams.

Daily tasks will include:

· Be first point of contact for customer service enquiries

· Support onboarding of new customers, gathering implementation criteria

· Investigate customer issues; identify the problem, resolve or escalate

· Install and configure our application

· Build workflow, process builders, reports and dashboards per the customer requests

· Configure the Zenkraft-Salesforce shipping solution

· Assign user licenses and manage user permissions

· Provide timely responses to ongoing customer cases

You will have these skills:

· Willingness to learn, and a fast, effective learner

· Resourceful when handling customer queries

· Great at solving problems

· Personable with attention to providing great customer service

· Excellent communication skills

· Familiarity with G Suite

You may have these skills:

· Salesforce experience - our solution works on all of the Salesforce Clouds (certifications are a plus)

· Experience with other AppExchange solutions

· Ability to create Salesforce formulas, workflows and process builders

A small competency task using our app will form part of the interview process.

Salary

$65,000 — $85,000

Location

United States EST

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