Domum Link Knowledge Base Specialists

Posted on February 28th, 2019

We are looking for a knowledge base specialist to produce high-quality documentation that contributes to the overall success of our product. You will join a Customer Support team and work collaboratively with other departments to make our product to easy to use.

If you are a well-rounded communicator with both a creative-style and technical understanding that can handle a variety of deliverables, this is the job for you.  

Responsibilities

  • Develop content, communications, and manuals towards helping prospects and customers understand how to use products.
  • Create copy in for instruction manuals, knowledge bases, and quick start guides
  • Edit and update existing user guides and other materials.
  • Inform and familiarise the target audience about our product.
  • Ensure accuracy and consistency across all written content, and incorporate revisions according to current routing procedures.
  • Define a consistent voice and tone for the brand across multiple channels

Experience & Qualifications

  • Proven copy/technical writing skills for a technology-based company.
  • Have worked in B2B or channel environments
  • Ability to translate technical or complex ideas into concise, business-oriented content
  • Experience working with instruction manuals and/or quick start guides.
  • Experience in an IT-related role
  • 3+ years’ experience as copywriter, writing copy (traditional, online, social)
  • Experience in customer support is a plus
  • French is a plus
  • Open to remote work

Domum Link Perks

  • Located in trendy Westmount within Montreal, just steps away from public transit, shops, and restaurants.
  • Fully stocked kitchen: coffee, tea and sodastream, all day, everyday.
  • Your starter pack includes dual monitors and sit-stand desk.
  • Company activities; summer BBQs, bowling, group dinners and pizza lunches just to name a few!

About Domum Link

Domum Link disrupts the status quo of property management with our all-in-one solution for the entire tenant lifecycle. The property management industry has been waiting for a company like Domum Link.

Now is the time to join our dynamic team as we are experiencing tremendous growth, focused on launching new products, partnerships, opportunities and as we scale our business to new verticals. The work is both fun and rewarding. We are looking for smart, passionate team members ready to take on new challenges.

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