Astro HQ Customer Support Representative

Posted on April 3rd, 2019

We are Astro HQ and we build hardware and software tools that unlock creativity and productivity. Tools like:

  • Astropad – Software that turns the iPad into a high-end drawing tablet.
  • Luna Display – The first hardware solution that turns the iPad into a wireless second display.

We are looking for a self-starting Customer Support Representative to join our small but formidable team. As a Customer Support Representative at Astro, you’d be part of a small and fast-moving team supporting products that are used by tens of thousands of creators and makers. You will be responsible for providing high-quality, prompt and friendly customer service for our products, Luna Display and Astropad. 

You will…

  • Maintain high-quality interactions with customers
  • Assist customers with providing quotes, expediting orders, handling returns and RMAs
  • Answer sales questions 
  • Troubleshoot basic customer issues
  • Collaborate on a daily basis with our support team via Slack

What you bring … 

  • Excellent communication skills, both verbal and written
  • An ability to empathize with our customers
  • Attention to detail combined with problem solving skills
  • An interest in, and a strong desire to learn about technology
  • Adaptability to new processes in a growing team!
  • 1-2 years help desk and/or customer service experience, or equivalent
  • Associate degree, or Secondary School degree

Extra awesome:

  • Basic computer troubleshooting skills 
  • MacOS and iOS proficiency 
  • Bachelors degree or equivalent
Apply for this Position