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Because you belong at Twilio
The Who, What, Where and Why
The Twilio A.I. team is seeking a (Sr) Product Director to own the product management and strategy for Twilio's A.I. product lines. The person in this role will be critical in delivering a product which enables our customers to understand the meaning of every customer interaction they have, and drive automation flows based on the content of what their customers are saying.
Reporting to the VP GM A.I., you will lead and grow a team of product managers who are building an industry-leading platform to transcribe, categorize and extract meaning from conversational data. You will be responsible for every aspect of product management for the team from the underlying data, to the machine learning, to the user interfaces. You will be taking this product from inception to scale. You will be responsible for establishing and managing relationships with F500 design partners, as well as representing the voice of the customer and product in C-level leadership strategy conversations.
Today, Twilio powers the delivery of billions of the world’s communications. Customer conversations are one of the most informative indicators of a product and business’ health. They cover every time a customer was delighted, frustrated, buying more, closing their account, needing help, etc. But usually those conversations are trapped away in a black box, analyzed only by listening to them one by one, or with basic keyword search capabilities.
The Twilio AI team is building a platform that uses machine learning to transcribe, categorise, and extract meaning out of customer conversations so companies can evaluate every one of them and build workflows that automate actions, like prioritizing high value leads to follow up on or identifying customers likely to churn. Our goal is to help companies power more effective business processes and better customer engagement, by understanding the meaning in every conversation.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
We are a team that believes in remote working and remote-friendly practices, and we are distributed across three continents. This position can be located in either the US or EU, either remote or (post-COVID) in one of Twilio's offices . What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.