Posted on February 9th, 2020
We’re looking for a Content Designer to help Zapier craft seamless user experiences and ensure our partners, developers, and users have the information they need to be successful. Content is a critical part of the customer journey at Zapier, helping users all the way from discovery to mastery. If you’re an experienced content designer ready to help a variety of different user types get the most out of Zapier, then read on!
In this role, you'll serve as both a strategist and a creator. You’ll drive day-to-day content creation for Partnerships and Developer platform, while also creating content plans, style guides, and processes to scale this effort across the company. And as the second ever content designer at Zapier, you’ll play an important role in advancing the practice at the company and defining a vision for content design at Zapier.
We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
You’re an excellent writer. You can communicate clearly and succinctly. You have a firm grasp on the rules of grammar, know how to adjust your tone for a context, and create content quickly.
You have a user-centered approach to content design. You leverage user research to inform your writing. You know that the words we use in an interface are a critical part of the experience. You’re familiar with the process of user-centered design and you've worked hand-in-hand with designers.
You have experience creating and enforcing a style guide. You know that consistency is key and are able to create rules and catch when they’re broken. You know how to develop content frameworks that fit within brand guidelines and can live as part of a design system.
You might have experience writing documentation. If you have experience crafting support documentation that helps users learn and troubleshoot a product that’s a huge plus.
You’re a strong information architect. You should have experience conducting card-sorts and creating site maps, and be able to quickly make decisions about where a new page should fall in a hierarchy.
You know how to break complex material into digestible chunks. Zapier is a technical product with a lot of complexity. You’ll need to find ways to explain difficult concepts in ways anyone can understand and work across the company to ensure we use the same language everywhere.
You’re a systems thinker. You will drive the process for creating and maintaining content across many teams. You’ll need to think in terms of processes and see how the work of other parts of the company relates to the help center.
You enjoy being a leader and coach for others. This is the first content designer role at Zapier, so there will be a big role to play in educating others about content design and defining the discipline at the company.
You’re a quick study. With over 1,000 app integrations on Zapier, there’s a lot to learn. You’ll need to be able to digest a lot of information and get up to speed fast.
Things you might do
For the past eight years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.
The Whole Package
If you want to work remote, that's great. If you want to work near others, that's cool too. Our distributed lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.
*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.
How to Apply
We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.
After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.
Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.
Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.