GitHub Inside Solutions Engineer

Posted on March 8th, 2019

GitHub helps companies and organizations succeed by allowing them to build better software, together. We're looking for an Inside Solutions Engineer based in the Sydney office to provide pre-sales support for our rapidly-growing customer base. An Inside Solutions Engineer works with sales to identify and communicate solutions to meet customers' business needs. This person acts as a resource for the sales and customer success teams, our front-line technical support team, and other functional departments within the company.

We're extremely passionate about the quality of our work. If you are technically sharp and people oriented, you might be a fit for this role!

We are looking to fill this position on an immediate basis in Sydney to cover the South Asia region.

Responsibilities include:

  • Identifying customer business requirements and matching them to product features
  • Answering GitHub product questions and helping customers and prospects to take full advantage of the GitHub product
  • Answering GitHub technical questions and helping customers integrate GitHub with their existing development tools and workflows
  • Educating prospects on product implementation and usage
  • Learning about customers' successes and challenges, sharing customer feedback within GitHub, and advocating for customer interests
  • Maintaining awareness of internal GitHub initiatives and the Source Control Management (SCM) industry
  • Contributing to internal documentation as a resource for other teams, customers, and partners

Qualifications:

  • 1-3 years of experience in sales/solutions engineering, technical consulting, technical support, or software development; customer-facing experience a plus
  • Team-oriented and possess strong collaboration skills
  • Passionate commitment to quality and success
  • Excellent verbal and written communication skills
  • Ability to quickly solve technical and business-related challenges
  • Able to relate technical concepts to customers of all technical backgrounds
  • Knowledge of Source Control Management (SCM) tools and workflows
  • Comfortable working in a fast-paced and dynamic environment
  • Must be legally authorised to travel and work in Australia, New Zealand and throughout South Asia
  • Ability to travel throughout Australia and abroad (APAC, USA, etc), up to 20% of the time
  • Must possess a relaxed, knowledgeable, and classy disposition front of people
  • Fluency in English

Preferred Qualifications:

  • Experience working in or with medium to large software development teams
  • Ability to work across different time zones
  • Knowledge of Git and GitHub workflows
  • Knowledge of the Software Development Lifecycle (SDLC)
  • Knowledge of continuous integration, continuous delivery

Who We Are:

GitHub is the developer company. Over 31 million people use GitHub to build amazing things together across 100 million repositories. We make it easier for developers to be developers: to work together, to solve challenging problems, to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

What We Value:

Collaboration: We believe the best work is done together. 
Empathy: We believe in putting people first. 
Quality: We believe in setting the standard for excellence. 
Positive Impact: We believe in making the world a better place through our work. 
Shipping: We believe in creating things for the people using them.

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where over half of our Hubbers work, snack, and create daily. The other half of our Hubbers work remotely in 18 countries across the globe. Here is a complete list of where we can hire!

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Where We Can Hire

Please note that benefits vary by country, if you have any questions, please don't hesitate to ask your Talent Partner. 

 

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