We're looking for someone who knows WordPress well, is patient, knows how to follow instructions, and has good attention to detail so the customer questions get replied accurately.
What we're expecting:
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- Ample WordPress experience. We're hosting tens of thousands of WordPress blogs, and as such, encounter a vast variety of plugins and themes that sometimes don't work well together.
- Fluent in English. We are from around the globe and all our communication is in English.
- Excellent customer support skills. Able to handle irate customers with empathy and quick thinking.
- Good attention to detail. There will be a lot of unclear tickets and daily operations tasks. You'll need to understand clearly what's being requested and not just guess.
- Eagerness to learn. We're a nimble team and you'll have to learn completely new things a couple of times every year.