Niteo WordPress Customer Support

Posted on February 28th, 2019

We're looking for someone who knows WordPress well, is patient, knows how to follow instructions, and has good attention to detail so the customer questions get replied accurately.

What we're expecting:

  • Ample WordPress experience. We're hosting tens of thousands of WordPress blogs, and as such, encounter a vast variety of plugins and themes that sometimes don't work well together.
  • Fluent in English. We are from around the globe and all our communication is in English.
  • Excellent customer support skills. Able to handle irate customers with empathy and quick thinking.
  • Good attention to detail. There will be a lot of unclear tickets and daily operations tasks. You'll need to understand clearly what's being requested and not just guess.
  • Eagerness to learn. We're a nimble team and you'll have to learn completely new things a couple of times every year.
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