Posted on January 29th, 2019
Our Customers Need You!
We’re on the lookout for two full-time, but can work from home Customer Success Agents as follows:
UK: Must be based in the UK and work approximately London (GMT) business hours
Australian (timezone): Can live anywhere, but be available to work approximately AEST business hours
We are an online Practice Management System that simplifies running allied health and wellbeing practices. We’ve grown to become one of the most popular Practice Management Systems in Australia and New Zealand, and over the past couple of years the UK has started to take off!
That’s where you come in….
To date support for our UK Customers has mainly been provided by our Customer Success Team in Australia. This has worked well, but now it’s time we expanded our local support services for our UK customers.
In addition our Australian customer base has continued to grow strongly and we’re looking for another Customer Success Agent to work Australian hours.
Customer Success Agents are interested in just that...the success of our customers. Whilst being able to answer support or basic technical questions is certainly important, they understand that the growth and success of Power Diary is based on the success of our customers. This means:
We are a passionate, collaborative and driven team where everyone works together to make Power Diary the best it can be. We are motivated by building something that makes a difference in the world. Great Practice Management Software not only makes it easier for practice owners to operate more efficiently and effectively, but also results in better healthcare for the community.
Whilst we are a well-established company, we have a startup mindset. We are not big on formality but are big on results and outcomes.
Whilst the working hours for both positions (UK and Australia) will generally be based around the business hours of these regions, you’ll be expected to demonstrate flexibility as required to meet customer needs, participate in orientation and training activities, as well as for meetings.
You will report directly to Co-founder, Damien Adler who oversees our Sales, Support and Marketing functions. We live on Slack, so you’ll use this a lot. You’ll also have regular calls with Damien. We also use Actioned.com to make sure we are getting the most important things done every day.
Remuneration will be negotiated with the successful applicants based on their skills and experience.
Please send an application letter telling us a little about yourself and your interest in this role, along with your CV to firstname.lastname@example.org. Be sure to outline how your skills and experience place you in a position to be great in this role.
Also please indicate which position (UK or AU) you are applying for.
(Applications without cover letters cannot be considered, so please don’t forget to attach it!)