Posted on June 27th, 2019
Deliver incredible experiences to Stripe users.
As a member of the Support team at Stripe, you'll work with Stripe’s users from fledgling start-ups to Fortune 500s, including companies like Lyft, TED, WolframAlpha, and the Electronic Frontier Foundation. You'll work with a highly collaborative and mutually supportive team to help people building their business with Stripe make the best use of what we have to offer, then use those interactions to influence what we build next.
Stripe gets a lot of praise from developers because we make their job easy when it comes to building paid products. The Developer Support team interacts with developers using Stripe more than anyone else at the company, so your role will have a significant impact on what Stripe is known for and values most. Our work is measurable and has a significant impact on our goal to increase the GDP of the Internet. When we do our job well, people all over the world are able to launch and grow their businesses on Stripe.
The team work both from San Francisco and remotely from various locations in the US. We're currently looking to hire people within the US, UK, Canada, France, Germany, Ireland, or within our offices based in Dublin.
The Developer Support team understands the fundamentals of programming incredibly well and will eagerly jump into others' code no matter how unfamiliar things seem at first glance. You will do everything from explaining technical concepts about Stripe's services, to building and debugging integrations with customers, to producing and improving guides that help customers solve particular problems and be successful with Stripe. Interacting with users through email, IRC, or face-to-face, you will essentially be a facilitator for developers of all levels who are looking to make Stripe work for them.
If you enjoy hacking on code and are a fast researcher, strong writer, and are enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you!
Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we'd love for you to take on this role with newer members of the team, especially since teaching is a great way to learn and to reinforce what you know.
We need to provide support throughout the week and weekend, and look for candidates who can take on weekend days on a regular, predictable schedule. At the same time, this work can very easily be done from home, and we are very supportive of working arrangements that allow for family care and other needs to be met.
Please include in your email a resume and a list of languages you feel comfortable working with (both technical and human!). In addition, we'd love to see whatever other examples of work you feel comfortable sharing. This might be something online, like a code repository or a blog post, or something unpublished, like an email to colleagues or a personal project you'd be willing to share. Whatever form it takes, we'd love to see an example of your creative and technical work.