Zapier Employee Onboarding Specialist

Posted on March 1st, 2019

Employee Onboarding Specialist

We're looking for an Employee Onboarding Specialist who wants to help us create the premier remote onboarding experience for our new team members. Want to help grow and nurture the team behind a product that allows everyone to be more productive at work? Then keep reading!

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

 

About You

You’re a teacher. You have 5+ years experience in an employee onboarding, learning & development, or teaching role. You have knowledge of adult learning theory and instructional design. You can build an immersive and effective learning program.

You have strong facilitation skills. You welcome the opportunity to speak in front of groups and know how to communicate in a clear, concise manner. You can lead and engage an audience on a variety of topics. You create an inclusive and comfortable environment so everyone can participate.

You’re a connector. You easily connect with people in groups or 1:1 and they immediately feel at ease.

You love writing. You have exceptional written communication skills and have built a wide variety of engaging content.

You’re passionate about learning & development. You believe in being a constant learner and love helping others learn and grow.

You know that a great hire is only as good as their onboarding. You know how important it is to get a new hire up and running as soon as possible. This means delivering an engaging program that helps new hires understand the product, business, and culture so they will be successful as soon as possible. You know culture starts with onboarding. To you, this means being a role model, embodying our values in everything you do and helping new hires embrace our culture.

You work collaboratively. You’ll work across the organization to help build standardized functional onboarding programs for all teams and make the process seem seamless.

You're data-driven. You have an analytical mindset and you know that you have to use data, metrics, and analytics to measure success and make better decisions. You review ongoing feedback to continually improve on the onboarding experience.

You believe in amazing customer service. You always go the extra mile to be a delight to our employees.

You love organizing complexity. You have a knack for sifting through different ideas and getting them to work together. You have no difficulty coordinating different schedules and priorities.

You obsess over details. You understand that little things matter. You notice problems and areas for improvement that no one else does and put the finishing touches on all your work.

You are flexible with your work hours. We can hire from all over the world so there may be times when you will need to work odd hours to cover multiple time zones.

 

Things You Might Do 

Zapier is a fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

  • Be responsible for the design and execution of our remote onboarding program
  • Be the lead facilitator for onboarding sessions and answer any questions that may come up during a new hire’s first few weeks
  • Help functional teams create a consistent onboarding experience
  • Look for opportunities to improve our onboarding program to create a best in class onboarding experience
  • Work with recruiting to ensure a smooth transition from candidate to new hire.
  • Ensure new hire information and tasks are completed, and flowing between our tools correctly
  • Set up accounts and tools for new hires
  • Build and maintain new hire buddy system (Zap Pals)
  • Schedule classes and work for 30+ people at once over multiple time zones.
  • Be the point of contact for hiring managers when they have onboarding questions
  • Craft communication and send to stakeholders to ensure everyone is prepared for onboarding cohorts
  • Regularly review onboarding metrics and survey results to make improvements to the process.
  • As a part of Zapier's all-hands philosophy, help customers via support to ensure they have the best experience possible.

About Zapier

For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: Anywhere in the U.S. or Canada

Our team is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

Compensation:

  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

 

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