GitLab Product Manager, Fulfillment

Posted on January 18th, 2019

This position is remote based.
 
We're looking for product managers that can help us work on the future of developer tools. Specifically, building out our lovable support for GitLab license syncing, billing, and the fulfillment of a lovable customer experience around these concepts.
 
We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe deploying your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
 
As part of the Sync team, it will be your job to ensure all facets of licensing and billing are seamless for our customers.
 
We know there are a million things we can and want to improve about GitLab's fulfillment experience. It'll be your job to work out what we are going to do and how.
 
We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

We recommend looking at our company page and the product handbook to get started.

Responsibilities

  • Drive the product in the right direction
    • Build an effective roadmap to prioritize important features properly
    • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
    • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
    • Consider the business impact, ROI, and other implications when taking important decisions
  • Take an active role in defining the future
  • Manage the product lifecycle end-to-end
    • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
    • Be the voice of the customer and the subject-matter expert for your group
    • Contribute to documentation, blog posts, demos, and marketing materials for product features
    • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
    • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
  • Engage with stakeholders in two-way communication
    • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
    • Talk to customers and engage with the community regularly
    • Engage with analysts on briefings and product evaluations
    • Work with the entire Product team to share improvements and best practices

You are not (solely) responsible for:

  • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
  • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
  • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you

 Requirements

  • Experience in product management
  • Strong understanding of Git and Git workflows
  • Knowledge of the developer tool space
  • Strong technically: you understand how software is built, packaged, and deployed
  • Passion for design and usability
  • Highly independent and pragmatic
  • Excellent proficiency in English
  • You are living wherever you want
  • You share our values, and work in accordance with those values
  • Strong understanding of DevOps and cloud-native application development
  • Bonus points: Significant experience with Kubernetes and Docker
  • Bonus points: experience with GitLab
  • Bonus points: experience in working with open source projects 
 
 

Hiring Process

    • Selected candidates will be invited to schedule a screening call with our Global Recruiters
    • Next, candidates will be invited to schedule a first interview with a Product Manager
    • Candidates will then be invited to schedule an interview with our Director of Product
    • Candidates will then be invited to schedule an interview with the an Engineering Manager
    • Candidates will be invited to schedule an interview with our Head of Product
    • Candidates may be asked to schedule a deep dive interview
    • Candidates may be asked to meet with additional team members at the manager's discretion
    • Finally, candidates may interview with our CEO

The compensation calculator for this role can be found here.

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