Posted on May 21st, 2019
At Customer.io we believe that businesses who create strong relationships with their customers will outperform the ones that don’t.
We’re working to make Customer.io the default choice for any internet business to deliver great, automated customer experiences at scale. Customer.io is used by over 1200 businesses to create continuity after a person leaves a website or mobile app. Every message (receipts, win-backs, and on boarding) across every channel (email, push, sms and more) can be managed and measured in Customer.io.
We’re looking for a new SRE to join our engineering team to help us build and maintain the systems that power Customer.io’s platform. You’ll be a part of an important team that currently handles 60TB of customer data and nearly 7 billion customer API calls received per month across 1200+ different paid customers.
As a Site Reliability Engineer, you’ll be responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning of the Customer.io service.
The main people you'll interact with are:
Beyond these folks you'll also work closely with our stellar team of customer facing folks that will look to you for help and guidance troubleshooting customer issues.
There are lots of interesting and challenging projects for you to work on independently and with the team. You’ll have a say in what we do, and will collaborate across different teams. For example, our SREs and backend engineers help the support team with customer questions on a weekly rotating schedule.
We offer competitive salaries at or above market rate. Senior SREs range between $108,000 - 138,000 USD, depending on experience and subject to market rate. Check out our career's page for more information on our great benefits and why you should come work with us!
We want to build and maintain a diverse, inclusive, and equitable environment where everyone has the opportunity to learn, mentor, and grow. We know that diverse teams make better products, and especially encourage applicants from underrepresented groups to apply — if you have any questions, please let us know via Twitter. We don’t want “culture fit”, but “culture add.” We want people with different backgrounds from the team we have today to bring their perspective and thoughtfulness to the work that we do and the culture we’re always working to build.
Apply below and be sure to add your favorite linux distro in your cover letter!