Twilio Staff Product Manager - Voice & Video Platform

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Because you belong at Twilio

The Who, What, Why and Where

At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. We are seeking a Staff Product Manager in the Voice & Video Platform organization to focus on delivering world-class Enterprise capabilities and customer experience for the largest and most innovative organizations. This role will collaborate with Product, Engineering, Sales, and Customer Experience teams to deeply understand the unique needs of our enterprise customers, deliver the capabilities and measure the results. This role will be critical in partnering with multiple Product team roadmaps and cross-functional groups to establish and execute on Twilio’s Enterprise product vision.


Twilio is looking for a Product Management leader who lives the Twilio Magic and has:

  • A demonstrated track record in a cloud-based platform or service business, including experience managing developer facing products such as API services, application deployment platforms or developer tools.
  • 5+ years of hands-on experience within product management, engineering and go-to-market. We require experience building and launching complex platforms at scale and providing product direction to meet customer needs.
  • 5+ years experience with products in real-time communications, collaboration or similar space. You should have deep knowledge and hands-on experience with Enterprise class customers and overall market.
  • Experience managing global teams in a high-growth technology company
  • Detail-orientation with great organizational skills, comfortable with ambiguity and ability to distill complex issues into structured frameworks and concrete action plans
  • Excellent communication and interpersonal skills, ability to be personable yet persistent and clearly communicate and engage with key stakeholders including executive leadership.
  • Highly entrepreneurial and comfortable working in a fast-paced environment with minimal guidance.
  • Bachelor’s degree in Computer Science or equivalent experience required.  



As a Product Management leader, you will live the Twilio Magic values:

  • WEAR THE CUSTOMER’ SHOES: Understand Enterprise customer needs. Collaborate with customers and across Twilio to define new platform capabilities and solutions. 
  • WRITE IT DOWN: You will craft and execute a multi-year strategy to meet customer demand in Global 2000 companies. Deliver product requirements documentation, customer facing documentation and Go To Market tools.
  • DRAW THE OWL: Drive innovation through owning difficult and unfamiliar problems in a highly dynamic and sometimes ambiguous environment.
  • EMPOWER OTHERS: Be responsible for creating and maintaining an inclusive and diverse environment through leveraging the Twilio Magic.



Voice and Video is one of the largest business units at Twilio with three market leading products. We are at the forefront of innovation in the real-time communications industry powering solutions at thousands of companies such as Uber, Comcast, Morgan Stanley and Netflix. Join us as we build the most innovative developer platform for Digital Engagement.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 


Denver/Boulder Metro:

Salary Range: $120,832.00 - $166,144.00

Rest of Colorado:

Salary Range: $105,728.00 - $145,376

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks


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