Fastly Senior Solutions Engineer- Edge Cloud Delivery

This job was found on Greenhouse

View original

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Senior Solutions Engineer - Edge Cloud Delivery

As a Senior Solutions Engineer, you will be responsible for building VCL configurations and implementations between the Fastly platform. You will use your skills, curiosity, and passion to support customers from fast growing startup markets to established enterprises.  

You will provide insight and build trust in Fastly solutions during proof of concept engagements, customer on-boarding, and ongoing Professional Service Activities.  Support Fastly engagements through direct interaction with customers and Sales teams, and foster learning by partnering with senior team members and managers.

You will also grow in leadership skills and provide guidance to our Solutions Engineers, as well as contribute to our internal and public documentation. Providing clear communication at all times.

The Solutions team is part of Fastly’s excellent Client Services Department which provide engineering assistance and resources to external clients.

What you’ll do

  • Exceed customer expectations by quickly and efficiently onboarding the customer and helping them innovate at the edge
  • Participate in and guide customers during the presales and post-sales process with respect to edge architecture and implementation
  • We love our customers! Improve customer experience through effective diagnosis, resolution, and VCL configuration, and apply continuous-improvement to those processes over time
  • Collaborate with Senior and Principal Architects, providing architectural mentorship to support small to medium technical projects, systems integration, and solution implementation
  • Effectively communicate with all levels of peers and management in areas related to solution architecture and future technical strategy
  • Always growing! Mentor, train, and learn from other specialists within the Client Service organization
  • Contribute to publicly viewable collateral, such as help guides, blog or community posts

What we’re looking for

  • Broad technical expertise, experience and basic knowledge. This will cover Cloud, Systems, and CDN architecture, scripting/software development
  • 2+ years working with HTTP request/response protocols and related troubleshooting tools and techniques (curl, dig, tcpdump, etc.)
  • 2+ years experience with DNS and network routing protocols (OSPF, BGP, and the concept of anycast)
  • Professional knowledge of TLS, QUIC, and other security controls
  • Understanding and experience of cloud technologies, from both IaaS and PaaS providers
  • Hands on experience in one or more of the following languages: Ruby, Python, Perl, Go, VCL
  • Moderate technical background combined with sales/customer focus
  • Excellent interpersonal skills and the ability to translate complex solutions and features into easily digestible guidance for the client
  • Self starter to work on moderate scope projects

We value a variety of voices, so this is not a laundry list. You’ll be a good candidate if you have experience in SOME of these

  • 5+ years of broad solution experience with the CDN, cloud, or managed service provider
  • Experience building or using logging platforms to analyze real time events
  • Bachelor’s degree in Engineering/Computer Science or equivalent
  • Fluency in Spanish, German or Swedish would be great, but not a necessity 

Why Fastly?

  • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

  • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.

  • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

  • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

  • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!

 

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.  

Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

Apply for this position