Invoca Site Reliability Engineer

We have proudly been recognized by INC Magazine with the Best Workplaces award two years in a row! Read more about this achievement and what makes us special here: https://www.invoca.com/press/invoca-recognized-as-an-inc-magazine-best-workplace-for-the-second-consecutive-year/

Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it’s our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people. And of course, there’s the competitive pay, great perks, and getting to work on an industry-leading product. If this sounds unlike most tech jobs you’ve had, you’re right. Come join us. We’re building something special.

Position can be based in Santa Barbara, CA or Remote (US Only)

Job Description

Invoca offers an unusually valuable engineering experience. You will be part of a team of world-class Operations Engineers deploying code to our production SaaS platform and public cloud infrastructure multiple times per day. Our remote-first team is committed to upholding high standards via modern methodologies of agile software deployment, test-driven development, and DevOps

What you will do:

• Work on solutions for challenging problems, including:
• Highly available architecture
• Large scale data warehouses
• Scalable and reliable VoIP telephony
• Exhibit an exceptional diligence to automate processes.
• Practice sustainable incident response and blameless postmortems.
• Participate in peer code reviews, design reviews, production on-call rotation, standups, retrospectives, mentoring 1-on-1s, root cause analyses, and more.
• Focus on the whole production stack; building, maintaining, and monitoring systems that a wide range of internal and external customers are using.

Qualifications

What we are looking for:

• A systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Previous experience with a production-like environment, troubleshooting and supporting Linux operating systems and Internet-based applications
• Demonstrable experience with a Public Cloud provider (e.g. AWS, GCP, Azure) and/or Containers (e.g. Docker, Kubernetes)
• Hands-on experience with Configuration Management (e.g. Chef, Ansible, Puppet) and/or Infrastructure as Code (e.g. Terraform, CloudFormation).
• A desire to create and write elegant, scalable, and maintainable tools and solutions.

Additional Information

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog and check out our open source projects.

DIVERSITY AND INCLUSION STATEMENT

“Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone.” Gregg Johnson CEO

And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.