Posted on January 4th, 2019
InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more 4 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes more than 80 percent of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.
Our team is in search of strong team lead for Tier 1 Support in our APAC region.
About the Team:
Team Leads are meant to enable the InVision Support department to effectively scale as we grow across all tiers and regions, and ensure that communication flows smoothly from staff to management and vice versa no matter how large we grow. Team Leads also offer opportunities for advancement and professional development for Support staff who are interested in leadership experience.
Team Leads provide frontline management for all individual contributors in the Support department, and are broken down roughly by region or schedule worked. Our ideal goal is to have a Team Lead for every 4-5 employees. As the department grows, additional Team Leads would be added to ensure that each Team Lead has roughly four employees reporting to him or her. Those Team Leads all report into the Support Manager for either T1 or T2.
The primary distinction between a Team Lead and a Support Manager is scope. The Team Lead's focus is much more tactical, handling the day-to-day management of their team and ensuring that staff are scheduled, handling/approving their PTO requests, coaching them as issues arise, and otherwise ensuring that each individual contributor has the resources they need to be successful. By comparison, the Support Manager is more strategically focused and coordinates the longer-term strategy across the entire T1 or T2 level.
What you’ll do:
What you’ll bring:
InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.
The benefits we offer in the United States and Canada include competitive health plans and a retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.
InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.