Posted on August 1st, 2019
Hi, I'm Madeline 👋, Product Design Team Lead at Customer.io.
At Customer.io our design team is working hard to build a product that nudges companies toward empathetic communication with their customers. We help them send automated messaging that their customers actually like to receive. If that's exciting to you, we should talk.
Our current team includes designers who are passionate about developing our design system and improving our visual design. We would love to add a Product Designer with a specific interest in solving the complex user experience problems in our product.
We believe that businesses who create strong relationships with their customers will outperform the ones who don’t.
We’re working to make Customer.io the default choice for any internet business to deliver great, automated customer experiences at scale. Customer.io is used by over 1200 businesses to create continuity after a person leaves a website or mobile app. Every message (receipts, win-backs, and onboarding) across every channel (email, push, sms and more) can be managed and measured in Customer.io.
If you identify as a UX or UI designer, that's okay. We don't care much about labels.
The most important thing: You have a deep interest in finding ways to improve UX in complex flows and features.
You have a solid understanding of interaction design methods and best practices (including journey mapping, human computer interaction, and animations).
You have a growth mindset and are willing to challenge our team and propose changes to how we do things.
You genuinely care about understanding the outcomes of products you work on and will make design decisions that protect our customers and their end-users.
You can present your work clearly to an asynchronous team.
You have experience in user research and usability testing practices.
We're in a special moment as a company: small enough where you'll have a big impact as an individual, big enough to have resources to conquer ambitious goals as a team, yet calm about how we set growth goals.
We are a remote-first company - we have employees in Australia, the United States, India, and beyond. We meet up twice a year to get to know each other, but prioritize asynchronous communication strategies that help us build strong relationships from wherever we choose to work.
We do a lot of research to ensure everyone is paid well and think our new Product Designer will be paid around $90,000-$110,000, but will adjust for experience. Check out our career's page for more information on our great benefits and why you should come work with us!
Apply through the form below by August 18th! There is no advantage to applying early as we will review all applications after August 18th.
We are looking for someone who can present the reasons behind their design work, so we require that you submit a portfolio of past work (not just images, we want to know your thought process!).
We'll get back to all applicants by August 21st. Here's what you can expect from our hiring process:
We want to build and maintain a diverse, inclusive, and equitable environment where everyone has the opportunity to learn, mentor, and grow. We know that diverse teams make better products, and especially encourage applicants from underrepresented groups to apply — if you have any questions, please let us know. We want people with different backgrounds from the team we have today to bring their perspective and thoughtfulness to the work that we do and the culture we’re always working to build.