Fast-growing SaaS: Customer Success Hero

Posted on March 26th, 2019

Helpjuice is on a mission to being the #1 knowledge base platform in the world by creating and delivering software that changes people’s lives. We're a small team that is very passionate about our product. We've been in business since 2011, our HQ is in Miami, but we all work REMOTE.

What You’ll Do

  • Primarily be conducting demos/calls with existing Helpjuice customers, helping onboard them and answer any questions about the product and occasionally a technical question (e.g. Helpjuice API)
  • Building lasting relationships with customers based of off meaning, not fluff & countless followups
  • Looking at our CRM of customers to understand who could use some help with being onboarded better, as well as whom to follow up with and turn into a “hero”!
  • Responding to support emails

We Are For You If:

  • You like teams that work hard & smart, obsessed with helping customers and are truly passionate about their craft
  • You want to love your job, and the people you work with
  • You care about the software/features you create, and feel proud when you deploy a feature.
  • You’re eager to learn from a founder who has launched multiple companies & see it as a great learning opportunity; not just as a way to get paid to write code
  • You don’t like month-long sprints, but rather short, simple, and fun sprints that make an impact.

A Bit About You (As A Person)

  • You’re a learning machine, and consider it part of your many hobbies
  • You are honest, work hard work immensely and have integrity
  • You have hobbies outside of work
  • You’d love to join a team full of creative & smart people you’ll learn from
  • You are not looking for another job, but a career.

A Bit About Your Background

  • You have 2+ years working extensively in Customer Success
  • You are personable, and also (somewhat) technical
  • You have been part of a remote team before / have freelanced for at least 2 years

In terms of  specifics, here’s the what you’ll need excellent familiarity with to be a great fit:

  • Familiarity with CRMs and meeting tools (Gotomeeting, Skype, Google Hangouts)
  • Understanding of customer support software (ideally you would know what a knowledge base is!)
  • You’re familiar with terms such as LTV, Churn, ARPU.
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