Twilio Director, Software Engineering - Customer Lifecycle

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Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Director of Software Engineering to be a key leader in managing our Twilio SendGrid engineering teams. The person in this role will be responsible for the development of software systems that touch every aspect of Twilio SendGrid customer experience, from sign-up and onboarding, to package management and billing. This position is critical in supporting Twilio’s revenue growth as we continue to build new applications and partnerships that expand into adjacent market spaces. 


Twilio is looking for a leader who lives Twilio Magic and has a demonstrated track record of leading multiple engineering managers and overseeing a distributed engineering team. They also have:

  • 5+ years experience in managing software engineering organizations.
  • Experience with front-end and back-end technology leadership.
  • Passion for developing the next generation of engineering leaders within your organization and providing an environment for learning and growth
  • Communication skills across multiple levels of the organization
  • Have the technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers.
  • Experience with billing and account platforms is a plus.
  • Technically savvy and experience with the cloud, APIs, communications, enterprise software, devices, and mobility is a plus. 
  • Bachelor’s degree or equivalent experience required.  


As a Software Engineering Director, you will live the Twilio Magic values:

  • WRITE IT DOWN: Analyze technical strategies and provide key findings to internal stakeholders.
  • DRAW THE OWL: Encourage your teams to find progressive ways to solve problems; adopt new technologies and strategies where applicable.. 
  • BE AN OWNER & BE BOLD: Lead or assist in all aspects of transactions, including strategy formation, developing technical strategies, execution and discipline..
  • BE INCLUSIVE: Lead engineering teams by coaching and encouraging, building a safe and inclusive environment where all voices can be heard..
  • EMPOWER OTHERS: Provide a safe work environment that embraces failure as a way of learning and encourages our engineers to be inventive and motivated.


The Customer Lifecycle team is critical to Twilio's continued growth. We work closely with product, sales and finance to support the business needs of the company and provide a trusted interface to the customers. We are looking for a dynamic and strategic leader who will continue to streamline all aspects of the customer lifecycle to make the customer experience as smooth and seamless as possible.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position can be fully remote, or located in our office at 1901 California Street in Denver, CO. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 


Denver/Boulder Metro:

Salary Range: $177,024 - $243,408

Rest of Colorado:

Salary Range: $165,960 - $228,195

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks


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