GitLab Sales Operations Analyst (USA)

Posted on June 26th, 2019

This position is remote, based in the United States.

At GitLab, we are fundamentally changing the way our customers get their software to market by putting the entire DevOps lifecycle into a single application. With over 100,000 organizations using the product GitLab is one of the fastest growing companies in technology. Our customer success teams are responsible for ensuring that our customers are wildly successful in achieving their business outcomes with the GitLab product as they move to truly modern DevOps. A complete long-term engagement of planning, strategy, coaching, services and relationship building ensures our customers exceed their goals and digitally transform. We know that our customers trust GitLab to take their ideas all the way from plan to shipped product in production and we don’t take that responsibility lightly. We have an incredible existing, and rapidly growing, customer base, with a passionate, supportive open-source community and incredibly talented teams located in 40 countries focused on supporting them.

The Sales Operations Analyst will help to support the Field organization by optimizing critical business processes, productivity tools and ensuring consistency as we scale our WW Field Teams. This requires collaboration with cross-functional departments and leveraging systems for all related business processes. The candidate must be extremely well organized, analytical, detailed-oriented and quality-minded. You bring your sales support and operations knowledge to help drive innovative solutions and optimize field effectiveness. In particular, have experience in supporting opportunity management from creation to close and a firm understanding of associated tools and systems. This is a great opportunity to support a fast growing company where your responsibilities will increase exponentially with your ability. The role will support the vision of GitLab’s sales leadership team and will report to the VP of Field Operations.

Responsibilities

  • Support the field sales team on opportunity management (creation, updating, closing)
  • Collaborate with the sales and support functions to ensure SLAs are met
  • Document and create knowledge repository for first-tier sales support
  • Create and Implement reporting and dashboards for the sales organization that focus on improving efficiency, effectiveness, and productivity
  • Manage the operational aspect of on-boarding new employees and transitions of existing employees
  • Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
  • Collaborate with Marketing to ensure proper lead management processes, metrics and policies
  • Maintain data integrity within customer records in Salesforce.com and other systems
  • Monitor system adoption and data compliance and governance
  • Maintain and evangelize communication best practices for sales and sales support functions

Requirements

  • BA/BS degree
  • Minimum 2 years relevant experience and an understanding of sales operations
  • Strong analytical ability and able to prioritize multiple projects
  • SFDC experience and knowledge of enterprise SaaS tools
  • Excellent problem solving, project management, interpersonal and organizational skills
  • SaaS and B2B experience preferred
  • Interest in GitLab, and open source software
  • You share our values, and work in accordance with those values.
  • Leadership at GitLab

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page. 

Additional details about our process can be found on our hiring page.

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