Posted on March 28th, 2019
ZSA Technology Labs makes some of the world’s best mechanical keyboards: The ErgoDox EZ and the Planck EZ. Our keyboards are open-source, very customizable, and are a joy to use. We have customers from the biggest tech companies, all the way to bootstrappers, entrepreneurs, and gamers. They’re all people who care about their health and typing habits, and we care about them.
One of the main reasons our customers love us is how we support them. We’re human; we come to work every day to talk to some great people, and we happen to help them with their keyboards questions. But great communication is what it’s all about, first and foremost.
A part of that is being empowered: Doing customer support for ZSA, you’ll be able to truly make a difference for people. There isn’t a lot of “oh, I’ll have to check that with my boss”. The role is clearly documented, you have a lot of authority, and there’s already someone fantastic on the job to teach you the ropes. When someone needs help, you’ll have the tools to truly help them. Oh, and have fun along the way.
The team is small and fully remote. We have people in Canada, United States, Japan, and Mexico. The keyboard itself is made in Taiwan. So this is truly a global and remote operation.
You will be the person people go to when they need help with their keyboard. Maybe they can’t flash our custom firmware; perhaps a key is acting weird. Maybe they have a question when considering a purchase, or maybe they just want to write and say they love what we do (yes, we really do get those emails).
That means you’ll have to know the keyboard inside and out. You’ll be helping those people, testing things for them, and reporting issues and wishlist items back to the rest of the team.
Then there’s a whole community management aspect, which is something we will be actively growing and working together with you to create. In short, there’s lots of space for creativity in this role.
Simple: Fill out the form at https://erezzukerman.typeform.com/to/UYBpC6 — I (Erez Zukerman, CEO/Co-founder of our little company) will personally read every response. Let’s do this!