Posted on April 15th, 2019
Account Managers act as client advocates and work with internal departments to ensure that client needs are understood and satisfied. They may assist with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.
Act as an outbound sales “expert”
B2B companies call on us as experts in outbound sales strategy and activities. We leverage that expertise, our processes, and the most cutting edge technology to generate outbound sales opportunities on behalf of our clients. The Account Manager role acts as the interface between our internal teams and the client. You, along with a Senior Account Manager, will need to have the confidence and experience to act as an “expert” in all situations that may arise. If you LOVE sales but want to expand your sales skills beyond the front line, this is a role for you.
Coordinate and manage projects in conjunction with Senior Account Manager (SAM)
Each Senior Account Manager may be running 15+ individual accounts. As the account management function coordinates the efforts of several internal departments to produce the best results for our clients, you will assist the SAM in making sure all accounts are on track and following the current processes outlined to ensure client success.
Ever worked in a company where you elevated ways to improve things but nothing ever happened? That’s not us. You will be empowered and expected to critically analyze our processes and our performance to find efficiencies and better ways of doing things so that we can continue to drive exceptional results for our clients. This might include identifying and elevating process issues, poor client campaign performance, or how we’re communicating internally between teams. This isn’t a “cog in the machine” role - speaking up isn’t just encouraged, it’s required.
At present, every one of our team members works remotely. We believe this allows people to do their best work and manage their time like professionals, not clock punchers. With tools like Zoom for video calls and Slack for chatting, we're always in touch and feel like a real team without having to gather around the water cooler to talk (do people still do that?).
Examples of task you might be asked to do on any given day: