Twilio Technical Writer

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Because you belong at Twilio

The Who, What, Why and Where

Twilio’s Partner Practice Development Technical Writers distill Twilio’s products & documentation into engaging learning content for our largest and most innovative Consulting and Resell Partners. In the spirit of building strong Twilio Practices within each and every Twilio Partner, the Partner Practice Development team is seeking a Center of Excellence Technical Writer to deliver training and learning content in support of our Partners. This role will create written, video, and interactive content on how to create solutions with Twilio Products and related services.

Who?

We are looking for a Technical Writer to produce written content for our Partners. You may be a match if you have:

  • 2-3 years’ industry experience as an effective technical writer, content writer or similar
  • Experience with programming, cloud technologies, APIs, React, Javascript
  • Proven ability to quickly learn and understand complex topics
  • Ability to explain the topics clearly in text and pictures
  • Previous experience writing native quality English documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with SMEs to refine content and create visuals and diagrams to support technical content
  • Additional skills are a plus: 
    • Knowledge of Contact Center, Sales & Sales Engineering domains 
    • Knowledge of Partner ecosystem
    • Experience building MVPs/POCs/Code demos

What?

As a Technical Writer, we expect you will:

  • COMMUNICATE EFFECTIVELY. You will be asked to produce content for a variety of end users, from product documentation for front-line engineers to program briefs intended for executives. Are you able to articulate effectively for a variety of customer bases?
  • BUILD WITH EMPATHY. Twilio ships products and programs that delight our Partners. You are expected to know your Partners and walk in their shoes. Can you help translate difficult technical concepts to written words that resonate strongly?
  • BE AN OWNER. We expect every Twilio employee to operate in their role without explicit instructions. You will be handed incredible autonomy to forge your path and define the future of high-quality content creation within the company. With this autonomy, however, will come desired outcomes. Will you be able to create a path from concept to delivery without a guide?
  • PRIORITIZE RUTHLESSLY. Each and every product and program will benefit from clearer communication and writing. Every request is the highest priority. While we strive to help all customers and respond compassionately, will you be able to identify requests that have the most impact and prioritize ruthlessly?
  • COLLABORATE EFFECTIVELY. Content written in isolation is doomed to fail. We expect all content creators at Twilio to operate and iterate within their teams, continuously fostering feedback, guidance, and ideas on how to communicate more effectively. Will you be able to create the right feedback loop and creative process to incorporate others’ input appropriately?

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This is a remote position and will report into the Manager, Partner Training & Certification COE. All around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Salary Range: $82,496 - $113,432

Rest of Colorado:

Salary Range: $72,184 - $99,253

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

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