GitLab Senior Director of Professional Services

Posted on July 23rd, 2019

This position is remote. 

The Director of Professional Services provides the strategic vision and leads service delivery for GitLab’s Professional Services Organization. Reporting to the Vice President of Customer Success, the leader is responsible for developing strategies and operations to deliver best-in-class services (i.e., consulting, implementation and educational services) to help customers accelerate their DevOps transformation. The Director of Professional Services works to build and scale a services business, in a bold, fast-moving, transparent and values-led organization to enable customer and company success.

Responsibilities

  • Develop strategic plans to build and evolve GitLab’s product and transformational service offerings
  • Create service offerings aligned to enterprise and commercial market segments, including value positioning, scope of services, collateral and pricing.
  • Lead delivery of consulting, education and implementation services to our customers, overseeing resource management, project delivery and operational success metrics.
  • Be accountable for services financial goals and metrics, including bookings, revenue, gross margin and utilization.
  • Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects.
  • Build and scale global service operations (i.e., people, process, systems and tools) to deliver a best-in-class customer experience while building an effective and efficient delivery methodologies
  • Act as an evangelist for services, assisting sales with selling and serving as an executive sponsor for our strategic customers
  • Develop and manage the partner strategy and ecosystem in partnership with our Channel team to maintain a global network of certified partners that deliver with consistent quality

Requirements

  • 8+ years of experience managing, leading and/or delivering professional or consulting services globally
  • Proven experience building and leading a team of 50+ people in a fast-paced, growing company
  • 3 years experience with a subscription-based business model, delivering on-premises and SaaS solutions
  • Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) and delivery partners
  • Demonstrated experience building and scaling a professional services business
  • Experienced with software development lifecycle (i.e., SDLC), agile, DevOps, software development tools, technologies (e.g., Docker, Kubernetes), and/or cloud platforms (AWS, GCP, Azure)
  • Ability to be an evangelist for GitLab customers and serve according to GitLab’s values
  • Ability to travel up to 20%

Senior Director

Requirements

  • 8+ years of experience managing, leading and/or delivering professional or consulting services globally
  • Proven experience building and leading a team of 50+ people in a fast-paced, growing company
  • Demonstrated experience building and scaling a professional services business

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
 
Additional details about our process can be found on our hiring page.

 

Remote-US
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